📦 Return & Refund Policy

Last updated: 01/06/2025

Thank you for shopping at Etsymark. We want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help.

✅ Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unwashed, and in original condition with tags still attached.

  • Custom or personalized items cannot be returned unless defective or damaged.

  • To initiate a return, please email us at [email protected] with your order number and reason for return.

💰 Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status.

  • If approved, your refund will be processed to the original payment method within 5–7 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item or defective product).

🔁 Exchanges

  • Need a different size or color? We accept exchanges within the same 30-day window.

  • Please contact us first before sending your item back to confirm availability.

🛑 Non-Returnable Items

  • Gift cards

  • Downloadable or digital products

  • Final sale or clearance items

  • Customized or made-to-order items (unless defective)

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

❓ Questions?

If you have any questions about our Return & Refund Policy, feel free to contact us at:

📧 Email: [email protected]
📞 Phone: +84 967128777 (VN time zone)